Recently, NBC News reported a story of wide employee discontentment at Starbucks due to customer satisfaction scores and the effects these scores have on workplace evaluations. Managers are using customer survey results to penalize employees, and the practice is meeting resistance.
June 30, 2022 by Paul Legutko
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June 28, 2022 by Stewart Watterson
Apple’s recent entrance into the buy now, pay later (BNPL) arena appears to be another incremental step toward its financial services goal. But what is that goal? We cannot assume it is to become a full-service bank.
June 27, 2022 by Susumu Suzuki
人工知能を使った分析技術や大量のデータを安価に取り扱えるクラウドの出現など、企業経営やカスタマー・エクスペリエンス向上にデータを活用する機運が高まっています。ただデータ分析の前提となる一貫性のあるデータを準備することには、大きな困難を伴うことが現実です。アイテ・ノバリカ・グループでは、お客様で組織化しているFinancial Services CIO/CTO Research Councilメンバーに対してアンケートとヒアリング調査を実施、そのベストプラクティスをレポート：CIO/CTO Checklist : Best Practices for Developing a Data Strategy and Data Architecture にまとめました。ここではその概要をご紹介します。
■ データ活用への注目と課題
金融機関は、機械学習や予測分析などのテクノロジーを不正防止やコンプライアンス対応の高度化に用いてきた。その結果、このような新しいデータ分析技術は、企業経営やカスタマー・エクスペリエンス向上にも役立てられるとの認識が高まっている。
June 22, 2022 by Gabrielle Inhofe
The COVID-19 pandemic spurred on rapid digitalization, forever changing how people and organizations conduct business. While this digitalization brought many benefits with it, it also opened new attack vectors and brought about increasingly sophisticated and frequent cyber threats.
June 21, 2022 by Steven Kaye
Loss and loss adjustment expenses are the largest cost component for property/casualty carriers. As such, anything carriers can do to reduce these costs has a significant impact on profitability.