Recently, we had the opportunity to facilitate a Special Interest Group meeting focused on annuities. Our Special Interest Groups are confidential knowledge-sharing meetings where our team can share recent research results and participants can discuss industry trends in specific lines of business.
April 28, 2022 by John Keddy
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April 27, 2022 by Paul Legutko
In the last few years, the phrase “total experience” has become trendy. “Total experience” (TX) is a singular strategy for experience improvement that includes customer experience (CX), user experience (UX), employee experience (EX), and multiexperience (MX—or omnichannel). The idea behind a TX approach is that improvements to one type of experience will improve the other three experience areas.
April 26, 2022 by Robert McIsaac
Earlier this month, we hosted our first Special Interest Group meeting of the year, which focused on individual life insurance carriers. These virtualized events bring companies from across North America together to explore new Aite-Novarica Group research and to dive deeper into key challenges, and opportunities, confronting carriers in the emergent late-pandemic era.
April 25, 2022 by Mitch Wein
Innovative technologies, increasing competition from nontraditional and fintech players, and heightened customer demands for a seamless digital experience are challenging IT executives in banking organizations to reengineer or modernize their core systems.
April 22, 2022 by Gavin Little-Gill
2021 offered another wild year for the global markets, punctuated by disparate returns across asset classes and volatility. The volatility in the market combined with ongoing remote working situations and volume spikes from individual investors added to the complexities of optimizing trading alpha and created new challenges for traders and solutions providers alike.