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December 29, 2020 by David Mattei

Chargebacks are often the bane of most merchants’ existence, as they take time and resources away from productive efforts. Businesses would love to close their eyes, click their heels three times, and have chargebacks go away. If only it were that simple, Dorothy! But preventing chargebacks is becoming that simple. Newer industry solutions are putting more control in the hands of merchants—control that merchants are warmly embracing. These solutions include dispute avoidance and chargeback avoidance.

December 28, 2020 by Steve Hunt

A vulnerability in the SolarWinds Orion product paved the way for immense cybersecurity attacks in 2020. Attackers slipped into corporate and government agency networks using compromised user credentials and then used powerful exploits to gain elevated administrative privileges. Central to the attacker’s strategy was security assertion markup language (SAML). It is a standard that guides networks of various organizations to share login credentials of authorized users.

December 24, 2020 by Joseph E. Krull

Hundreds of articles have already been written about the recent sophisticated campaign to penetrate government agencies and enterprises using a doctored software update to SolarWinds Orion, SolarWinds’ network management product. Up to 18,000 SolarWinds customers may have been affected. It’s likely that the cybersecurity community will learn more in the coming weeks, but what we know now points to a classic supply chain security problem.

December 17, 2020 by Leslie Parrish

For the second year in a row, Aite Group has partnered with TransUnion to conduct a comprehensive survey of the third-party debt collections industry. The industry was rocked this year by the sudden economic downturn and need to work remotely brought about by the COVID-19 pandemic.

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