For the time being, the pandemic feels largely over, at least from the perspective of lockdowns, mandatory masks, social distancing, and widespread quarantines. For nearly three years, organizations have sprinted to respond to the new realities of digital servicing, remote work, talent shortages, resignations, and getting sick. It was a dizzying, chaotic, and roll-with-the-punches time for customer experience teams.
September 15, 2022
If you’ve been listening to NPR or watching CNN recently, there’s a new buzzword out there that is directly relevant to the employee experience: “quiet quitting.” The term apparently originated in a TikTok video earlier this year.
June 30, 2022
Recently, NBC News reported a story of wide employee discontentment at Starbucks due to customer sat
April 27, 2022
In the last few years, the phrase “total experience” has become trendy.