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E.g., 2022-09-30
E.g., 2022-09-30
September 29, 2022
Aite-Novarica Group’s Commercial Banking & Payments team is excited to once again meet in person on October 19th in New York City for the fifth annual Innovation in Cash Management & Payments Forum. Banks and businesses have undergone significant changes since the last time we were able to hold this event in person. As a response to the COVID-19 pandemic and new technologies,...
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September 28, 2022
The talent gap is affecting every industry, and commercial lending is no exception. The commercial lending space is mentally taxing, requires hard work, and can be a hard sell to younger members of the applicant pool. This last component is so challenging for commercial lending managers that it’s their primary barrier to growth. The formal credit training programs run by large banks in many...
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September 28, 2022
Philadelphia is known for more than just Ben Franklin, cheesesteaks, Rocky at the Museum of Art, and musical soundtracks. It is also a city with a vibrant insurance community, which made it the perfect spot for the Aite-Novarica Group Insurance practice’s first in-person Regional Roundtable since before the pandemic. In a twist, it was also the site where we had to postpone our first event in...
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September 27, 2022
The frequency of customer interactions in personal lines has made these insurers fast adopters of technology, both to drive customer experience and to improve their own efficiency and profitability. While they are ahead of other sectors from a technology perspective, personal lines insurers face increasing loss costs for a variety of reasons, including climate change, increased claims frequency...
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September 26, 2022
Aite-Novarica Group’s Insurance practice visited the InsureTech Connect trade show in Las Vegas last week to host a summit for the Insurance Technology Research Council and to engage with clients, startups, and solution providers dealing with technology in the insurance vertical. Head of Life Insurance, Annuities, and Benefits Rob McIsaac; Head of Property/Casualty Insurance Martina Conlon;...
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September 26, 2022
Call it the banking speech heard around the fintech world. Acting Comptroller of the Currency Michael Hsu’s September 7th speech at the TCH + BPI Annual Conference—and his commentary regarding the potential systematic risks under-regulated fintechs place on the U.S. financial system—reverberated across the bank and tech world. The cause and effect of his language is consequential, but how did we...
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September 25, 2022
デジタル・トランスフォーメーション(DX)がビジネス界のバズワードとなっていますが、その内容に関しては様々な理解があるように思われます。アイテ・ノバリカ・グループ(ANG)では、金融機関のCIO/CTOにアンケート調査とインタビューを実施し、各社のDXに対する認識や現状をレポート「CIO/CTO Checklist: Best Practices for a Digital Strategy」にまとめました。 ■ Financial Services CIO/CTO Research Council  アイテ・ノバリカ・グループ(ANG)では、北米の金融機関システム部門責任者38名で構成される:CIO/CTO Research Councilを組織化している。現在の参加企業は、大手/中堅の銀行、ウェルス・マネジメント企業に加え、保険会社など多岐にわたっている。...
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September 21, 2022
Research on the financial sector can often forget to account for a critical perspective: the point of view (POV) of practitioners. It can be easy to spend so much time on recently acquired data, news headlines, and the macro-trends impacting the field that the experiences of industry practitioners can get marginalized. At best, forgetting to account for practitioners’ POV within...
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September 21, 2022
As open enrollment season approaches, the demand for a streamlined, end-to-end customer experience escalates. While employees start to weigh their options, benefit administrators and plan sponsors without an action plan for modernized member enrollments face a tricky road ahead. Frictionless enrollment hinges on technology and automation enablement on the front and back end; that much is...
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September 20, 2022
Recently, I was asked to share my thoughts on life insurance underwriting in the future, with an eye toward what I would start planning now for a new and improved approach that could be implemented by mid-decade. It is a big and interesting question, given the critical nature that the function plays in all lines of business, compounded by the issues created when a product set is blessed with...
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