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E.g., 2021-11-29
E.g., 2021-11-29
November 29, 2021
Insurer budgets and priorities for 2022 look like those of prior years, but they also reflect adjustments to competitive and market changes the pandemic has brought. In most cases, insurers are adapting by placing additional focus on things that have been priorities for a long time. I recently had the opportunity to emcee an Insurer Client Virtual Panel webinar session to present findings from...
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November 22, 2021
One of the great maritime concepts with direct application in the business world is “sea change.” Sea changes are transformational events that alter the world in profound ways. What follows will bear little resemblance to the past, and the assumptions that worked well before can be off by orders of magnitude. What once led to success could now be a recipe for failure. Black swan events (i.e.,...
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November 19, 2021
With workforces and organizational data assets scattered globally and corporate networks being accessed remotely, the financial services (FS) industry is increasingly susceptible to cybersecurity breaches. In this dispersed environment, attackers target remote workers and unsecure personal devices by compromising identities to circumvent traditional network security policies. These cyberattacks...
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November 18, 2021
Recently, the Biden administration released a summary of its new rules for vaccination and testing at businesses with more than 100 employees. This new rule was previously announced in early September and is being implemented as an Emergency Temporary Standard (ETS) under the purview of the Occupational Safety and Health Administration (OSHA). The ETS indicates that employers must comply with...
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November 17, 2021
Significant core system transformation activities are taking place in the group and voluntary benefits sector. In our recent Group and Voluntary Benefits Special Interest Group meeting, Aite-Novarica Group clients and Research Council members discussed factors that insurers should consider as they begin, or extend, their multi-year modernization journey. Key discussion topics included...
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November 16, 2021
Happy (American) Thanksgiving to all our Aite-Novarica clients, Council Members, and friends! When I read through the newsletter items this month, they looked startlingly routine — the items one might find in any November newsletters across the past decade (minus, of course, 2020). It may not be a return to normal, but I’ll settle for a return to typical. The annual Budgets and Projects...
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November 15, 2021
Mitch Wein and I recently hosted Aite-Novarica’s quarterly Broker-Dealer Research Group. As 2021 comes to a close, broker-dealers must grapple with complex compensation methods, regulatory changes, and the future of work in a post-pandemic world. The rapidly changing regulatory landscape and expectations from producers require broker-dealers to continuously evaluate and update their technology or...
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November 10, 2021
I recently had the opportunity to facilitate Aite-Novarica’s most recent Innovation Special Interest Group alongside my colleague Jeff Goldberg and a panel of insurer innovation leaders. Our virtual “fireside chat” produced insights around how insurers are rethinking innovation, talent, and remote work as the pandemic continues and we accelerate through the evolving Great Resignation....
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November 9, 2021
Last month, my colleagues Deb Zawisza and Paul Legutko joined me in hosting the Workers’ Compensation Special Interest Group. We discussed insurers’ top priorities for 2021 and beyond, revealed in Aite-Novarica’s latest Business and Technology Trends: Workers’ Compensation report, and further addressed workers’ compensation payment trends and customer experience. As shown in the heat map below...
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November 8, 2021
With the rise of the hybrid, work-from-home workforce and increasing global distribution of corporate information and network assets, financial services (FS) and banking organizations are rethinking how they can effectively protect data. FS chief information security officers (CISOs) are prioritizing implementation of zero-trust architecture (ZTA) because the traditional information security...
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