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E.g., 2021-10-24
E.g., 2021-10-24
September 28, 2021
Could it get even harder to create an Enterprise Architecture (EA) Function plan that supports Financial Services organizations in delivering on business objectives? It’s not enough for Heads of Architecture or CTOs to create plans defining policies to govern how their organizations adopt technologies; architecture function plans must enable agile approaches to leveraging technologies for...
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September 28, 2021
Property/casualty insurers work with regulatory reporting service providers to ensure data is in the proper format for regulators, advisory organizations, and statistical agents. Regulators use this data to assess insurer rates and rating plans and understand emerging issues. Insurers benefit from better predictions of loss costs and loss experience in addition to the benefits of outsourcing the...
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September 27, 2021
Low-code/no-code platforms are a boon to companies looking for an internal product development approach that provides flexibility and agility for building their systems. They are a way to leverage technically savvy resources without the cost of full-fledged software engineers. The term “low-code/no-code” might be new, but the concept of providing simpler, abstract tools for building...
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September 22, 2021
As the delta variant has contributed to rising COVID-19 cases in many regions of the country, insurers have been delaying or redesigning their return-to-office (RTO) plans. Those plans must now change further to take a new factor into account: vaccinations. On September 9, the Biden Administration announced that all businesses with 100 or more employees must ensure that their workers are...
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September 21, 2021
The past two years have highlighted that we live in extraordinary times. It may feel to many that we have lived the opening lines of Charles Dickens’s “A Tale of Two Cities,” as we’ve experienced both the best and the worst of times. The onset of the COVD-19 pandemic produced a challenging and dark backdrop which seems destined to cover two or more years. The tragedy is impossible to...
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September 20, 2021
コロナ・パンデミックで銀行支店への立ち入りが制限される中、一部の金融機関は「ビデオ・バンキング」の提供に取り組みました。このようなサービスがコロナ後も定着するかどうかは見方が分かれていますが、ここでは積極的な取り組みを行っている金融機関の事例をご紹介します。   ■ ビデオ・バンキング 米国の金融業界では、顧客とのコミュニケーションにビデオを活用する試みは、ATM画面を通じコールセンター・エージェントのサポートを受けるサービスとして始まった。その後2015年頃からは、顧客の問い合わせをビデオでも受け付ける金融機関が出現(銀行Webサイトやモバイル・アプリ経由)、ビデオ・バンキング環境をソリューションとして提供するベンダーも登場した。 2020年3月から始まったコロナ・パンデミックによるロックダウンでは、銀行支店はオフィス閉鎖対象とはならなかったものの、...
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September 15, 2021
I recently had the opportunity to lead the latest meeting of the Innovation Advisory Board, in which insurance technology leaders and prominent Silicon Valley insuretechs came together for a lively knowledge-sharing discussion. We heard from a selection of startups tackling complex problems in the industry; their perspectives illuminated the evolving symbiosis between insuretechs and insurers...
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September 14, 2021
There is more data about consumers available today than ever before. But data scientists should be wary about a growing subset of the population for whom little data exists—this segment with no data can deceptively skew AI-based models in ways that may be difficult to uncover. Insurers have become more sophisticated in customer data enrichment and the AI-powered analysis of this data to build...
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September 13, 2021
The prospect of answering a simple yes-or-no question becomes a lot more complex when you add compassion, guilt, accountability, fear, and self-discipline into the mix. Workplace requests can generate feelings of personal accountability in women. However, you could end up overcommitting or even burning out when you don’t say “no” in situations you know you should. Last week, I hosted the 17th...
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September 9, 2021
“When the legend becomes fact, print the legend.” – The Man Who Shot Liberty Valance Not too long ago, I passed a rainy weekend watching old westerns, and I was struck by the relevancy of the above line during a recent discussion with an insurance client about legacy administration system conversions. We were talking about the approaches to migrating old blocks of policies from first-gen...
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