January 27, 2022 by Inci Kaya
Consumers and their digital interactions with brands across industries have been the norm for over a decade—and health insurance should be no exception to the times. To keep up with customers’ digital expectations, the entire health insurance value chain is finally taking on characteristics of the retail industry, from enrollment to final payment.
January 26, 2022 by Stuart Rose
While 2021 heralded a potential return to “normal” for property/casualty insurers, emerging variants of the coronavirus causing COVID-19 have made it clear that there is no going back to the world we knew in 2019.
January 24, 2022 by John Keddy
On Sunday of the long weekend honoring Dr. Martin Luther King Jr., I was notified that school had been cancelled for Tuesday and Wednesday due to COVID-19 cases affecting both students and staff. You may be thinking, as I did, “You mean going remote.” No, the district meant cancelled.
January 21, 2022 by Erika Baumann
Technology is changing more rapidly than most commercial banking and payments institutions can absorb. More and more non-FI providers are emerging to address the rising demand for automation and autonomy in banking services where FIs may be lacking. The dynamic this creates is one of an evolving ecosystem in which no single partner or provider is meeting all the treasury, lending, and technology needs of businesses. In turn, businesses are becoming better educated and more savvy about their market options.