Inci Kaya

Inci Kaya

Strategic Advisor

Areas of Expertise: Claims Processing, Consumer-Directed Healthcare, Data and Analytics, Digital Transformation, Employer Benefits, Financial Wellness, Healthcare Payments, Individual and Group Health Insurance, Insurance Fraud, Insuretech, Internet of Things, Machine Learning and AI

Inci Kaya is a Strategic Advisor on Aite-Novarica Group’s Health Insurance practice and covers healthcare payments, health IT, evolving market trends, and vendor evaluations and their implications for industry stakeholders. Inci brings to Aite-Novarica Group 10 years of experience in advisory research, strategic market insights, and analysis working with financial services, IT service providers, and healthcare industry clients.

Most recently, Inci served as the Lead in Strategic Market Insights at Computer Sciences Corporation (now DXC), where she provided forward-looking market and strategy guidance to multiple business units, addressing digital transformation, internet of things, enterprise service management, automation, analytics, mobility, hybrid and private cloud, and managed storage services.

Prior to that, Inci was a Research Analyst at Bloomberg BNA’s former subsidiary Kennedy Information, researching the healthcare payer, provider, government, life sciences, and biotech sectors. She began her career as a Quantitative Analyst at TowerGroup (now part of Gartner) covering key issues at the intersection of financial services and technology, such as consumer-facing technologies; governance, risk, and compliance; sustainable business practices; and automation.

Inci is an accomplished speaker for knowledge calls, webinars, and conferences. Her knowledge calls, which provided web training on the cloud marketplace and trends, garnered large audiences from sales professionals, and she was ranked among the top 5% of speakers at a financial services annual conference based on participant survey responses.

Inci holds an MBA in International Economics and Finance from Brandeis University and enjoys international travel, cultures, languages, and cuisine. She speaks French, Turkish, and Japanese, and lives in Boston with her spouse and two children.


Thursday, May 12, 2022 | 2:00 p.m. ET
Clients, please be sure to login to view the full on-demand recording of the webinar. If you’re not a client and you’re interested in viewing the on-demand recording of the webinar, please click here. [Recording Available] Do you work in a payment, finance, claims,...
Wednesday, May 4, 2022 | 2:00 p.m. ET
Enrollment issues for health insurance providers can be due to inflexible systems, inaccurate data, and lack of visibility of the member journey. These issues can be solved by using a cloud-based solution, utilizing data interoperability capabilities, and having a “golden record” of the member....


February 21, 2022
I recently enrolled in a fascinating course led by MIT Professional Education called Digital Transformation: From AI and IoT to Cloud, Blockchain, and Cybersecurity. As I listened to a lecture discussing blockchain and smart contracts, one potential application popped into my mind: applying blockchain and smart contracts to the claims editing and payment integrity process. I spent some time...
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January 27, 2022
Consumers and their digital interactions with brands across industries have been the norm for over a decade—and health insurance should be no exception to the times. To keep up with customers’ digital expectations, the entire health insurance value chain is finally taking on characteristics of the retail industry, from enrollment to final payment. Not only are consumers interacting with their...
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Apr 13-14, 2022
Oct 13, 2021
During open enrollment season, plan sponsors want to be sure employees select the benefits that result in their best health and financial wellness outcomes. Health savings accounts (HSAs) can be an important tool to boost these outcomes, whether by helping employees pay for current health needs or...

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