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April 30, 2021 by Robert McIsaac

We recently had the opportunity to facilitate the inaugural meeting of our Innovation Advisory Board in collaboration with Silicon Valley Forum. The session featured a group of insurer technology leaders and learned about innovation best practices from some of the most influential firms in The Valley.

We were joined by Jitendra Kavathekar from Salesforce, Rich Hua from AWS, Deborah Magid from IBM, and Ryan Kottenstette from Cape Analytics. Each shared perspectives on how their organizations enable innovation, and some common themes emerged.

A “Culture of Risk”

April 29, 2021 by Inci Kaya

On April 17, 2021, The New York Times published an article under its Retiring section titled “Rising Debt, Falling Income: How to Dig Out.” The article showcased individuals and families affected financially due to job losses related to COVID-19 or other economic factors, ailing family members with high medical bills, insufficient awareness of the implications of having credit card balances, and limited savings. This contrasted sharply with an industry event I participated in just a few days prior.

April 29, 2021 by Ken Toffolo

When I started as a programmer trainee in the late ’70s, I was assigned to the agent/agency subsystem as part of a large project team focused on implementing one of the first commercially available life insurance administration systems. We were a sponsoring customer, so I was able to interact with many of the architects who developed that specific subsystem. As a result, I gained compelling insights into the principles and decisions that went into the design of the distribution component of the broader system.

April 28, 2021 by Robert McIsaac

As we move deeper into the second year of the COVID-19 pandemic, both companies and their employees are looking at what comes next and how they should respond to dramatic shifts in the economy and local preferences. What seemed improbable not so long ago—that large swaths of the labor force could suddenly shift into remote work alternatives—proved to work remarkably well. Productivity gains were noted in many organizations, and employees had a chance to rethink how to balance their personal and professional lives most effectively.

April 27, 2021 by Jay Sarzen

Fraud has always been a problem for property and casualty (P&C) insurance carriers, but as the customer journey has evolved, so too has fraud. With consumers more empowered to shop for insurance without involving a live agent, there is more opportunity for an applicant to submit false information about the risk being presented. Without an agent verifying information, carriers sometimes find themselves in a more compromised position when underwriting.