In 2022, all employers—including those in the insurance industry—are reflecting on workplace changes and revamping their talent strategies. Industry expectations are evolving, and employees are placing a greater emphasis on work-life balance and alignment with company values. Companies need to find creative ways to address talent shortages and other challenges of the current working environment, including the expansion of virtual and hybrid work models.
April 7, 2022 by Mitch Wein
Banking and other financial institutions (FIs) are racing to replace their legacy core platforms with new systems to accelerate the transformation to digital 24/7 banking, from any software platform, anywhere, and on any device. To fully realize the benefits of a new core banking platform and minimize risks to the organization, IT leaders should structure implementation within enterprise architecture (EA) considerations.
April 4, 2022 by Susumu Suzuki
様々な業界で、営業促進や顧客満足度向上のためカスタマー・エクスペリエンス（CX）の重要性が認識されてきました。ただ、全社的なCX向上を目指すためには様々な工夫が必要で、かつそれらを有機的/総合的に組み合わせる必要があります。アイテ・ノバリカ・グループでは、2022年3月、カスタマー・エクスペリエンス専門のリサーチ部門を新設し、フレームワークを活用したCX改善のアプローチをレポート：Understanding Consumer Experience : A CX Frameworkにまとめました。ここではその概要をお知らせします（当レポート全編は、こちらから皆様にダウンロード頂けます）。
April 1, 2022 by Benjamin Nestor
Not too many years ago, millennials, or roughly anyone ages 25 to 40, were the focus of significant derision from baby boomers and Gen Xers. Labeled the “Me Me Me” generation, millennials were thought to be narcissistic, self-indulgent, and entitled.
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