As a long-time practitioner in the anti-fraud space, I tend to be more tolerant of false declines and friction than your usual consumer. However, I also tend to be more critical of poor customer experiences, since I’m very much attuned to the art of the possible.
August 18, 2022 by Julie Conroy
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August 18, 2022 by Harry Huberty
Insurer IT practice initiatives innovate at the organizational level. By their nature, they’re broader than digital, data, or core projects. Examples can include investments in infrastructure or workflow that enable new capabilities, organizational learning programs to standardize onboarding and training, or high school and college internship partner programs that cultivate new talent.
August 17, 2022 by Enrico Camerinelli
Earlier this summer, I had the opportunity to moderate an interesting and thought-provoking webinar hosted by NTT DATA to discuss the ongoing transformation of corporate banking that has been underway for several years now and is still growing strong.
August 16, 2022 by Jack Krantz
Our recent report on IT services providers has prompted a number of discussions about the relationship between carriers and service providers. With so many options available, it can feel overwhelming for a carrier trying to make the right choice.
August 15, 2022 by Harry Huberty
Aite-Novarica Group’s eleventh annual Insurance Technology Impact Awards program reviewed 65 examples of insurer IT initiatives that delivered real business impact.