July 6, 2022 – The combination of the pandemic, the Great Resignation, and ensuing talent shortages has put a strain on insurer sourcing models. In tandem, insurers continue to face pressure around providing digital experiences to policyholders, agents, and employees in the face of a new on-demand and remote work-from-home era. These new realities have made the need for staff augmentation through external services providers even more pronounced than in years prior.

This report provides a summary of prominent IT services trends, providers, and capabilities. The vendor profiles are based on factual responses to a universal request for information that Aite-Novarica Group distributes. This report profiles the following vendors: Accenture, Ascend Management Consulting, Alternative Solutions Inc., Aspire Systems, Atos, BP3 Global, Capgemini, CastleBay, Centric Consulting, CGI, Coforge Systems, Deloitte, DXC Technology, Ensono, EPAM, EY, Genpact, HCL Technologies, Hexaware, HTC Global Services, IBM, Incapsulate, Infosys, Jarus Technologies, KPMG, Larsen & Toubro Infotech Limited, Mindtree, Mphasis, msg global solutions, NTT DATA, PricewaterhouseCoopers, RCG Global Services, Red Hawk, Silver Tree, Slalom Consulting, Tata Consultancy Services, Tech Mahindra, Trianz, ValueMomentum, VIRTUSA, Wipro, Xceedance Consulting, and Zensar.

This 125-page Impact Report contains 46 figures. Clients of Aite-Novarica Group’s Life, Annuities, & Benefits or Property & Casualty service can download this report and the corresponding charts.