DATA GOVERNANCE

Given consumer expectations today, establishing a CX strategy requires multiple capabilities, coordination with diverse stakeholders, and a proliferation of talent and tools.

The approach to managing customer identity is evolving to create more enterprisewide standards, policies, processes, and technologies.

Building use cases and driving internal organizational approval are critical to successful data sharing initiatives.

The last few years have seen a resurgence in the attention and budgets that FIs are allocating to customer experience.

2022 is a year of important regulatory acts hitting health plans and consumer-driven health (CDH) administrators in a strategic way.

This quarter’s featured firms focus on data management and aggregation, derivatives trading, and private equity deal life cycle management.

The capital markets have forged ahead, creating products, producing innovation, and monetizing change.

Vendor and services firms are collaborating to provide an innovative solution.

Financial crime executives must adapt their tactics to stop evolving threats, support organizational growth, and minimize customer friction.