DIGITAL ACCELERATION

While there is no single solution to solve cultural challenges when embracing innovation, multiple items can help mitigate risk.

As a general “return to normal” becomes ubiquitous in Canada, prepaid providers and supporters are keeping the Canadian open-loop prepaid card market’s momentum going.

The last few years have seen a resurgence in the attention and budgets that FIs are allocating to customer experience.

It’s crucial for insurers to understand the potential applications of innovative technology and to have a sense of where their competitors are exploring and investing.

Customer journey mapping is proliferating as a way to take a customer-centric approach to omnichannel experience engineering.

Banks will sell more treasury products when they take the time to expand their conversation and understand the operational needs of AP.

Open banking offers banks the opportunity to implement a “treasury on demand” strategy that goes beyond APIs.

Tokenization provides a level of protection against the usage of breached payment card data and the inconvenience associated with reissuing a card number.

The payments ecosystem is vastly more complex and capable of meeting merchants’ and consumers’ specific payment requirements in nearly any use case.