Survey of U.S. Consumer Lenders: Next Steps

Report Summary

Survey of U.S. Consumer Lenders: Next Steps

Consumer preferences are changing, and different demographics have different needs.

Stewart Watterson
Strategic Advisor

May 18, 2023 – The U.S. lending market is experiencing a period of rapid evolution driven by internal and external forces. The hordes may not be at the gates, but fintechs and challenger banks are acquiring customers through a superior customer experience. U.S. lenders must respond in ways that provide customers with new and better experiences.

This report provides insight into what lending executives believe is most important to address and how they plan to do it. It contains data from a Q3 2022 Aite-Novarica Group survey of 26 consumer lending executives.

Clients of Aite-Novarica Group’s Retail Banking & Payments service can download this report and the corresponding charts.

This report mentions Kabbage, Lending Club, SoFi, and Upstart.

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