Five Key Customer Experience and Revenue Stream Strategies
Report Summary
Five Key Customer Experience and Revenue Stream Strategies
A stellar customer experience will improve bottom lines and position banks for future growth.
Boston, March 18, 2015 – Transaction banking offers banks an essential revenue stream with cross-sell potential and creates opportunities for them to serve their business customers as trusted advisors and partners. But as opportunities in transaction banking grow, so too does competition. Banks must evolve their strategies and invest in modern technologies to stand out from their competitors, and providing an exceptional customer experience is at the core of these strategies.
This research is based on recent Aite Group surveys and interviews with financial institutions, technology providers, corporate treasurers, and small-business owners, and it reveals five key strategies that banks should adopt to improve customer experience and drive new revenue over the months to come.
This 15-page Impact Note contains six figures. Clients of Aite Group’s Wholesale Banking & Payments service can download this report.