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October 20, 2022

Next-Gen Member Engagement for Healthcare Payers

Between inflation, the Great Resignation, and lurking threats of a COVID-19 rebound, healthcare payers now find themselves in a radically different environment than prior years. One of the most significant changes is in the member profiles. Next-generation members especially are cost-conscious, tech-savvy, and rely on technology for daily interactions. Health plans’ member engagement functions...

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Alijah Poindexter

September 29, 2022

Join Us in October for Aite-Novarica Group’s Fifth Annual Innovation in Cash Management & Payments Forum

Aite-Novarica Group’s Commercial Banking & Payments team is excited to once again meet in person on October 19th in New York City for the fifth annual Innovation in Cash Management & Payments Forum. Banks and businesses have undergone significant changes since the last time we were able to hold this event in person. As a response to the COVID-19 pandemic and new technologies,...

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Erika Baumann

September 28, 2022

How Commercial Lenders Can Win in the War for Talent

The talent gap is affecting every industry, and commercial lending is no exception. The commercial lending space is mentally taxing, requires hard work, and can be a hard sell to younger members of the applicant pool. This last component is so challenging for commercial lending managers that it’s their primary barrier to growth. The formal credit training programs run by large banks in many...

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David O'Connell

September 26, 2022

Navigating the Bank-Fintech Partnership Conundrum

Call it the banking speech heard around the fintech world. Acting Comptroller of the Currency Michael Hsu’s September 7th speech at the TCH + BPI Annual Conference—and his commentary regarding the potential systemic risks under-regulated fintechs place on the U.S. financial system—reverberated across the bank and tech world. The cause and effect of his language is consequential, but how did we...

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Francisco Alvarez

September 21, 2022

Five Steps to Frictionless Member Enrollment

As open enrollment season approaches, the demand for a streamlined, end-to-end customer experience escalates. While employees start to weigh their options, benefit administrators and plan sponsors without an action plan for modernized member enrollments face a tricky road ahead. Frictionless enrollment hinges on technology and automation enablement on the front and back end; that much is...

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Alijah Poindexter

September 21, 2022

From the Practitioners’ POV: Understanding AP, AR, and Cash Management

Research on the financial sector can often forget to account for a critical perspective: the point of view (POV) of practitioners. It can be easy to spend so much time on recently acquired data, news headlines, and the macro-trends impacting the field that the experiences of industry practitioners can get marginalized. At best, forgetting to account for practitioners’ POV within...

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Benjamin Nestor

August 24, 2022

Trends and Drivers in Corporate Banking: Supply Chain Finance and ESG

In my latest blog post, I covered Banking-as-a-Service, one of the two main trends driving the ongoing service evolution in corporate banking. We discussed these factors earlier in the summer as part of a webinar hosted by NTT DATA that I moderated. I’ll be discussing the other main trend in this post: supply chain finance (SCF) and environmental, social, and governance (ESG) issues. SCF...

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Enrico Camerinelli

August 22, 2022

Sustainability Matters: Here’s How Financial Institutions Can Help

Today’s consumers are becoming increasingly environmentally conscious. A whopping 85% of consumers reported prioritizing sustainability more in their purchase habits over the last five years, and millennials and Gen Z appear more likely than older generations to opt for sustainable options when available. These environmental priorities can be hard to reconcile with the world of finance,...

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David Shipper

August 17, 2022

Trends and Drivers in Corporate Banking: Banking-as-a-Service

Earlier this summer, I had the opportunity to moderate an interesting and thought-provoking webinar hosted by NTT DATA to discuss the ongoing transformation of corporate banking that has been underway for several years now and is still growing strong. This transformation is being driven by multiple factors, including evolving regulations, increasing customer-centricity, efficiencies in cross...

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Enrico Camerinelli

August 2, 2022

Brex’s Brexit: A Look at the Current SMB Market

On June 16, Brex announced that it plans to leave the small and medium-sized business (SMB) market and will close current clients’ accounts by August 15, 2022. Brex is a fintech vendor based out of San Francisco that focuses on cash management and business credit cards. The company, valued at over US$12 billion, advertises easy-to-access capital and financial services for fast-scaling companies...

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Benjamin Nestor