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January 11, 2023

Healthcare Payments 2023 Top 10 Trends: Health Plans Dig Into Automation Toolbox

The forecast for 2023 will be a mix of changing dynamics, new headwinds, and an economic environment in flux. Shifting dynamics are taking automation and cloud deployments up in the form of technology innovations, as health firms embrace new automations to enhance payment capabilities and get comfortable with cloud architectures and embedded banking from financial services. Headwinds are...

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Alijah Poindexter

October 20, 2022

Next-Gen Member Engagement for Healthcare Payers

Between inflation, the Great Resignation, and lurking threats of a COVID-19 rebound, healthcare payers now find themselves in a radically different environment than prior years. One of the most significant changes is in the member profiles. Next-generation members especially are cost-conscious, tech-savvy, and rely on technology for daily interactions. Health plans’ member engagement functions...

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Alijah Poindexter

September 21, 2022

Five Steps to Frictionless Member Enrollment

As open enrollment season approaches, the demand for a streamlined, end-to-end customer experience escalates. While employees start to weigh their options, benefit administrators and plan sponsors without an action plan for modernized member enrollments face a tricky road ahead. Frictionless enrollment hinges on technology and automation enablement on the front and back end; that much is...

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Alijah Poindexter