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April 19, 2023

Mentoring in Insurance

On March 29th, I hosted the Aite-Novarica Women’s Network meeting on the topic of mentoring in insurance. We were joined by Lori Bernier (AVP of Group Protection Technology Strategy and Planning, Lincoln Financial Group), Lindsay Bottari (Senior QA Test Engineer, Electric Insurance Group), and Melissa Hunting (Project Manager, Global Indemnity) who shared their perspectives on the value of...

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Deb Zawisza

March 2, 2023

Shift in Transformation Efforts: Focus on Financial Solutions

Aite-Novarica Group’s Top 10 Trends in Property & Casualty, 2023: Turning Disruption Into Opportunities report identifies “transformation moves beyond core systems” as one of the top trends in 2023. As many core system transformation initiatives are nearing completion, carriers are shifting their transformation efforts to optimize other business capabilities, such as general ledger (GL) and...

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Deb Zawisza

January 4, 2023

What Insurer CEOs and CIOs Should Take From Southwest’s Meltdown

The issues with Southwest Airlines over the holidays should be a learning moment for all CEOs who decided to delay crucial system upgrades to improve profitability. Many CIOs have been in the situation where executives don’t understand the importance of investing in crucial “back-office” systems and processes. From the press reports, it sounds as if that is what happened to Southwest....

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Deb Zawisza

November 29, 2022

Key Themes From the Agile Special Interest Group: Cloud, Hybrid, and MVPs

On Tuesday, November 1st, I hosted the Insurance practice’s Agile Special Interest Group with my colleague, Aite-Novarica Group Senior Principal Martin Higgins. Special Interest Group sessions are exclusive opportunities for Aite-Novarica Group Insurance practice clients and Insurance Technology Research Council members to review recent trends and relevant research, share knowledge, and learn...

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Deb Zawisza

November 10, 2022

Perspectives From Developing Leaders

On October 26th, I hosted the latest meeting of the Aite-Novarica Women’s Network on perspectives from developing leaders. We were joined by guest panelists Katie Wendling (Manager, Electric Insurance), Kimberly Wilson (AVP, Strategy and Planning, MetLife), and Dani Baresel-Pavlik (ECM Director, Pinnacol Assurance) who shared their experiences and perspectives. They had a couple pieces of key...

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Deb Zawisza

September 7, 2022

When to Call It Quits on a Project

On August 10th, I hosted the latest meeting of the Aite-Novarica Women’s Network on when to call it quits on a project. We were joined by two guest panelists, Traci Ducceschi, Director, Planning & Project Management at Penn National and Melissa Hunting, Project Manager at Global Indemnity Group, who shared their perspectives on why projects get cancelled, navigating projects that should have...

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Deb Zawisza

August 3, 2022

Cloud Drives P/C Personal Lines Carriers’ Speed to Value

Personal lines carriers have been through tremendous upheaval in the last two years. The pandemic forced many carriers to return premium and implement new digital processes as the country went into shutdown. 2021 brought a different set of challenges. Exploding housing and auto markets dramatically increased exposures while supply chain issues and resource shortages fueled rising loss costs....

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Deb Zawisza

February 9, 2022

The Good, the Bad, and the Ugly: Agile Lessons Learned

Over the past two years, I’ve witnessed widespread adoption of Agile and DevOps across the insurance industry. Combining Agile and DevOps can result in a powerful capacity to efficiently deliver business capabilities. That being said, pitfalls and challenges can impede your organization’s path to successfully implementing the Agile methodology. Clearly defining each individual’s responsibilities...

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Deb Zawisza

November 4, 2021

Making the Most of a Mentorship

Mentorships can yield various benefits on both sides: having others to advocate for your career, opportunities for reflection and growth, and hearing unique perspectives from people with different life experiences. It’s also rewarding to be involved in a relationship that sets aside time for growth and development rather than day-to-day tasks at work or around the house. I recently hosted the...

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Deb Zawisza

October 27, 2021

Workers’ Compensation Continues to Thrive Despite Pandemic

Workers’ compensation insurers are delivering innovative solutions despite the highly regulated nature of the business line. They are investing in capabilities to improve the ease of doing business for insureds, agents, and brokers and mitigate loss costs that continue to rise due to medical inflation. Core systems transformation, portals, and the expansion of predictive analytics are key to both...

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Deb Zawisza