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E.g., 2021-09-18
E.g., 2021-09-18
September 13, 2021
The prospect of answering a simple yes-or-no question becomes a lot more complex when you add compassion, guilt, accountability, fear, and self-discipline into the mix. Workplace requests can generate feelings of personal accountability in women. However, you could end up overcommitting or even burning out when you don’t say “no” in situations you know you should. Last week, I hosted the 17th...
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July 15, 2021
Interest in policy administration system replacement remains strong at life and annuity insurers. Policy admin replacement was high priority in Novarica’s Insurer IT Budgets and Projects 2021 report: 31% of large and 42% of midsize life/annuity/benefits (L/A/B) insurers reported plans to start or continue replacement projects in 2021 or make major enhancements to their policy...
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July 12, 2021
Becoming a leader is a career-long journey. Some may think the path to leadership is linear, but it can take upward, horizontal, or even cyclical trajectories. Women can be leading individuals, teams, or entire organizations as they progress through the four phases of emerging, developing, guiding, and strategic leadership. Last week, I hosted the fifteenth Virtual Meeting of the Novarica...
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June 22, 2021
The ability to roll out new annuities products, pricing, and product changes rapidly in response to market conditions is vital for growing revenue and market share. Economic uncertainty from COVID-19 only increases the importance of launching new products rapidly. Addressing the needs and aspirations of potential consumers and producers that came of age in the 21st century will be critical...
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April 13, 2021
In the Agile world, the minimum viable product (MVP) represents a departure from defining all functions and features upfront regardless of business value. The “viable” in “minimum viable product” means that MVPs must deliver business value. The scale of business value may evolve from a small number of users and features to a wider set, but business value must be delivered from the start....
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April 9, 2021
The expansion of Agile capabilities continues to be top of mind for insurer CIOs. As more insurers adopt a minimum viable product (MVP) approach in a bid to accelerate the delivery of key technology capabilities, successful implementation of Agile at scale is essential. Last week, I hosted the 12th Virtual Meeting of the Novarica Women’s Network on the topic of the Agile advantage. Our...
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April 5, 2021
The pandemic has encouraged carriers to remove many barriers to digital process enablement. However, when a digital experience is delivered using an inside-out (departmental) rather than an outside-in (customer) perspective, rapid digital expansion can come with major pitfalls. The departmental approach creates digital silos, which erode the customer experience and complicate integration....
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February 10, 2021
What does it mean to be a great leader? For many, the first thing that comes to mind is being a great manager: keeping projects on track, ensuring deadlines are met, and solving problems quickly. But good leadership goes beyond just management of teams—great leaders are also great coaches. The benefits of solid coaching are significant on both sides of the equation; coachees often feel more...
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February 4, 2021
The insurance industry is replacing claims administration systems at an accelerating rate. Digital engagement with customers and employees has become a base expectation; insurers are responding by deploying advanced capabilities that can streamline workflow and reduce loss adjustment expenses and loss costs. Adopting modern claims systems can help insurers increase operational efficiency and...
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December 2, 2020
In one industry after another, women leaders are shattering glass ceilings. Recently, I had the pleasure of hosting the eighth virtual meeting of the Novarica Women’s Network. We were joined by a panel of four incredible female InsureTech leaders: Bobbie Shrivastav, Chief Product Officer and Co-Founder of Benekiva; Carey Nadeau, CEO and Founder of Ometry; Natasha...
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