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E.g., 2021-10-24
E.g., 2021-10-24
October 13, 2021
The frequency of customer interactions in personal lines has made these insurers fast adopters of technology, both to drive customer experience and to improve their own efficiency and profitability. While it is ahead of other sectors, COVID-19 has led to dramatic changes in personal lines, necessitating a revisit of current practices. Distribution Trends Integrating point-of-sale systems...
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June 14, 2021
Enterprise architecture (EA) is an area of growing investment across all insurance segments. After years of a centralized, directive-oriented model, EA is transitioning toward a more federated model. The primary driver is Agile, which has demonstrated benefits that extend well beyond improved success metrics in project delivery. This transformation is changing both the role of EA and how the...
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August 6, 2020
You can’t improve what you can’t measure, or so the saying goes. Whether this is universally true or not, we in IT spend a lot of time working with and thinking about metrics. How is this project tracking against the budget? What is the velocity of that scrum team? How frequently are we releasing to production? Most software delivery metrics have inherent limitations. They can only convey...
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May 28, 2020
Novarica’s 2020 edition of its Property Casualty PAS Market Navigator published last week, outlining several emerging trends, including the mass vendor migration towards cloud-based solutioning. A growing number of insurers are moving forward with cloud-first policies and requiring cloud capabilities for all future vendor partners. Vendors have prioritized Software-as-a-Service (SaaS)...
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May 14, 2020
One option available to carriers when contracting for AppDev and package implementation is the fixed-price contract. Many carriers swear by them as a mechanism to hold vendors accountable and manage the schedule and budget risk. Some view them as the only rational way to buy services. However, fixed-price contracts have a darker side. They are, at their core, based on the same ideas that...
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April 9, 2020
There is a meme doing the rounds on LinkedIn; it’s a multiple-choice question that asks who led the digital transformation of your company. The answers are “CEO,” “CFO,” and “COVID-19.” COVID-19 is highlighted in red marker. It’s a look at one potential upside of this crisis, hinting that companies might emerge on the other side in better shape than they entered. Insurer conversations...
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March 16, 2020
As of this week, many development teams will be having their first experience with remote Agile. Even teams experienced with occasional work-from-home or geographically dispersed members may still find themselves in uncharted territory when forced into a 100% remote mode of operation. Despite it being essential during the ongoing COVID-19 crisis, it’s ok to acknowledge that remote Agile is...
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August 27, 2019
The need to replace core systems may seem self-evident to CIOs. Mitigating technical risks is an extremely important reason to replace aging systems, but it often fails to resonate with leaders of other business units. In such cases, CIOs can make the argument based on the enablement of key capabilities those business units care most about—capabilities tied to the Three Levers of Value for...
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May 13, 2019
I recently facilitated a discussion on microservices, DevOps, and Agile during Novarica’s 12th annual Insurance Technology Research Council Meeting. Insurers are at varying stages on the road to full maturity of new development methodologies and architectural approaches, but some key takeaways and best practices include: Change Management Agile and DevOps require IT and business users...
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April 16, 2019
Custom core system builds still happen surprisingly often. They fell out of fashion during the competitive vendor landscape of the early 2000s, but implementation challenges and improved carrier software development expertise are generating increased interest in the custom build. Buying is often a compelling option: insurers can thoroughly evaluate systems, forecast costs, and...
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