BLOGS

INSIGHTS

BLOGS

Filter By:
E.g., 2021-09-18
E.g., 2021-09-18
May 14, 2021
As interest rates stay low and competition for customers stays high, life and annuity insurers are focusing on improving digital customer experiences and the speed of new business processes. Insurers are mindful of the importance of deploying capabilities that can support multiple distribution channels and leveraging key components to provide holistic, unified experiences. These factors...
Read Full Post
January 29, 2021
As my colleague Rob McIsaac pointed out in his blog post, “The M&A Train Keeps Rolling,” on January 14, the insurance industry has seen an increase in M&A activity. While his post focused on insurance carrier M&A, there’s significant activity also happening in the technology vendor space. The largest deal is Atos’s announcement confirming that it has approached DXC...
Read Full Post
December 16, 2020
Since May 2020, Novarica has been hosting a monthly Vendor Virtual Town Hall (VVTH) to discuss COVID-19 issues, review recent research, and have a conversation with a panel of carrier CIOs. On the call at the beginning of December, Novarica EVP Jeff Goldberg and I took a look forward at what to expect in 2021. (Note that all sessions were recorded and are available at this link.) We...
Read Full Post
September 28, 2020
Last week, Novarica held its first InsureTech Startup Community Town Hall on the topic of preparing for the InsureTech Connect (ITC) conference, originally scheduled for this week. One of the key issues brought up was the limited amount of time attendees would have to use the platform before the conference. Timing is Everything During the call, some participants received emails about...
Read Full Post
July 27, 2020
In March of this year as the pandemic progressed into stay-at-home orders, the insurance industry, both carriers and solution providers, transitioned to working from home and implemented travel restrictions. Conference organizers faced difficult decisions about postponing or canceling events as well as whether to pivot them into virtual events. For example, Novarica’s annual meeting for...
Read Full Post
April 2, 2020
Until recently, purchasing a new technology solution involved lots of phone calls and an on-site visit from the vendor for long days of meetings with PowerPoint slide presentations and live demos. Oh, the good old days. Now, with a global pandemic and government orders to quarantine or stay at home, many of us are taking a crash course in how to work from home and have meetings using new...
Read Full Post
March 23, 2020
The importance of customer experience has many insurers reevaluating their customer interactions to meet customer expectations with consistent messaging and branding across virtually any preferred mode of communication and for any policy that individual customers desire to access. Good communication with customers and agents is especially important as we face new challenges due to the...
Read Full Post
February 7, 2020
This was as difficult week for technology. First, users of Microsoft Teams experienced difficulty and unusual error messages as they tried to log in on Monday. Then, Tuesday evening, the results of the Iowa caucuses were delayed by hours due to problems with a new reporting app. And it’s only Wednesday as I write this! As Douglas Adams, author of The Hitchhiker’s Guide to the...
Read Full Post
February 3, 2020
Recently I was at a dinner with a friend who attended the 2020 Consumer Electronics Show (CES) in Las Vegas. Each year, I like following the news articles describing the gadgets, gear and gunk that gets presented, and as a gadget geek, wish I could attend. My friend is an engineering executive at P&G, and the inventor of the Lumi device, which is kind of a “fitbit for diapers”. Her...
Read Full Post
May 2, 2019
In the early 14th century, a Franciscan friar was so adept at shaving issues away from complex problems to find simple solutions that they named an interesting law after him: Occam’s razor. The law named after William of Ockham is the principle that more often than not, a simple solution—not a complex solution—is the correct one. Insurance systems today are known for their complexity, with...
Read Full Post

HOW CAN WE HELP?

If you have a question specific to your industry, speak with our experts.  Call us today to learn about the benefits of becoming a client.

Receive email updates relevant to you. Subscribe to entire practices or to selected topics within practices.