BLOGS

The most important strategic objective for financial institution (FI) IT leaders today is leading initiatives that facilitate business transformation through digitalization of services and customer experiences. As I state in my latest report, CIO/CTO Checklist: Best Practices for a Digital Strategy, "CIOs need to facilitate and support business transformation efforts to ensure effective digital...

Across industries, organizations were already facing a shortage of highly skilled IT talent—and fierce competition for a limited pool of available candidates. The Great Resignation has only intensified this significant IT talent gap, prompting banking and other financial services (FS) organizations to dramatically rethink their approach to hiring and retention. One of my recent blogs addressed...

Customer expectations for a modern, seamless digital banking and financial services (FS) experience continue to heighten. CIOs and CTOs are leading the transformation of their organizations’ technology ecosystems in critical functions like analytics, cloud, and information security to deliver the IT capabilities required to meet customer expectations. In this era of digitalization, an...

The financial industry has achieved great progress in building analytics capabilities, such as predictive and artificial intelligence models, that support increased efficiency in key functions (e.g., information security and compliance). At the same time, most chief information officers (CIOs) and chief technology officers (CTOs) responding to Aite-Novarica Group’s data strategy study indicate...