Global Consumers: Losing Confidence in the Battle Against Fraud
Report Summary
Global Consumers: Losing Confidence in the Battle Against Fraud
Fraud events make consumers afraid, and FIs see costly customer attrition as a result.
Boston, June 23, 2014 – With 1,367 confirmed data breaches in 2013, organized fraud rings innovating constantly, and consumers losing confidence in financial institutions, the security of the financial services value chain has become a divisive subject. In a landscape rife with risky consumer behavior and unknown unknowns, what's a consumer to do? How can financial institutions educate consumers about the risks at hand? And is education enough to dodge the dreaded back of wallet?
Based on a Q1 2014 ACI Worldwide study of 6,159 consumers in 20 countries, this research identifies trends in consumer behavior and attitudes toward various types of financial fraud. It is the first in a two-part series on how financial fraud affects consumers.
This 50-page Impact Report contains 41 figures and one table. Clients of Aite Group's Fraud & AML service can download this report.