Boston, January 3, 2019 – In 2019, more insurers are coming around to the fact that consumers are measuring every interaction—from enrollment to claims to renewal—against best-in-class experiences both inside and outside of insurance. As a result, insurers are getting personal with their policyholders—directly through seamless interactions across any channel and targeted offers, and indirectly through the integration of third-party data to fuel personalization.

This is a 15-page Impact Note. Clients of Aite Group’s Health Insurance, Life Insurance, or P&C Insurance service can download this report.

This report mentions Lemonade, MetLife, Metromile, Sureify, Vitality, and WeSavvy.