Abundant with opportunity, the Small Business lending market is one of the most attractive destinations for a bank’s capital. But this market presents scale challenges and lots of competition from big banks and alternative lenders, with their deep pockets and a digital customer experience. Are community banks doomed? No way. Learn in this session how to harness your bank’s inherent strengths and win deals like the Goliaths.

Based on a recently fielded Aite Group survey of 501 credit-seeking SMBs, this session will help you better understand your borrowers, including how they shop for credit, borrow, and feel about the customer experience.

This webinar, hosted by D+H, will highlight trends in small business lending, including:

• Insights on the SMB market size and loan volume
• Satisfaction levels with credit app response times and documentation turnaround
• Pain points in the SMB lending process for banks and alternative lenders
• Why the customer experience matters
• Factors determining where SMBs apply and close
• Interdependence between process and relationship
• Where community banks might find an edge​