Technology, Pandemic, and Disruption: The Disaggregation of the Payments Space

The rapidity of change is creating real challenges for legacy providers and new opportunities for startups.

Boston, September 15, 2021 — Until recently, the payments space was dominated by cash and card-based transactions, and the evolutionary path for the ecosystem was somewhat staid and linear. With the explosion of cloud-based platforms and APIs, suddenly there are new initiatives, new ways to manage payments, and new competitors in nearly every corner of the space. Navigating this new environment can be complex and confusing, and it’s important to understand what has changed, why that change is happening, and what it will mean to payments and commerce. Some players won’t survive the changes in the space, and others will achieve a new level of success. 

“The payments acceptance ecosystem is quickly moving from a fairly rational space dominated by a few major players to a complex and confusing mélange of new providers, new technologies, and new customer behaviors,” explains Aite-Novarica Group Strategic Advisor Thad Peterson. 

This Impact Report attempts to identify the foundational changes underway and describes their impact on merchants and service providers involved in the payments ecosystem. This report is based on market intelligence and insights developed by Aite-Novarica Group from previous research, interviews with global industry experts in the payment space, and available third-party public sources.
​​​​​​
​​​​​​To request a press copy of this report or to speak with Thad Peterson about this topic, please contact us at [email protected].

About Aite-Novarica Group:
Aite-Novarica Group is an advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to hundreds of banks, insurers, payments providers, and investment firms—as well as the technology and service providers that support them. Comprising former senior technology, strategy, and operations executives as well as experienced researchers and consultants, our experts provide actionable advice to our client base, leveraging deep insights developed via our extensive network of clients and other industry contacts. Visit us on the web and connect with us on Twitter and LinkedIn.

Press Contact:
Kaitlyn Labbe
Public Relations
+1.857.327.9442
[email protected]