CROSS-INDUSTRY
CUSTOMER EXPERIENCE
The Customer Experience practice provides clients with ongoing insights that are focused on helping financial institutions and insurers implement, manage, and improve customer experiences. The practice is centered around the three pillars of customer experience, which include behavioral analytics (what customers do), voice of the customer (what customers think), and industry research (what the competition is doing).
Services
Our Customer Experience practice clients receive:
- Access to our research covering market and technology trends, benchmarks and frameworks, vendor comparisons, and more
- Unlimited access to our expert team for personal consultations, discussions of research, and explorations of related topics
- A dedicated account manager to facilitate access and ensure regular dialogue and prompt responses
Core Coverage Areas
Aite-Novarica Group’s expertise includes:
- CX vendor landscape and trends
- CX capabilities assessment
- Customer portal 100 capabilities
- Digital experience assessment
- CX leading practices inventory
- Voice of customer
- Digital analytics and KPI framework
- Martech competitive benchmarking
- Customer journey mapping
- Customer management framework
- Customer analytics strategy
MEET OUR CUSTOMER EXPERIENCE EXPERTS
HOW CAN WE HELP?
If you have a question specific to your industry, speak with our experts. Call us today to learn about the benefits of becoming a client.
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