October 8, 2018
Brad Hildestad is EVP and CIO of COUNTRY Financial, with responsibility for providing overall strategic direction for the organization’s technology and information functions, including emerging technologies that support corporate strategies with an emphasis on mobility, security, and improved customer experience. Prior to joining COUNTRY Financial in 2015, he worked in IT at Allstate for 30 years. He holds an MBA from DePaul University. Brad was interviewed for the Novarica Update in 2018.
What are your top priorities for the next 6-12 months?
October 3, 2018
Carriers are often hesitant to undergo a digital strategy initiative concurrently with a core systems modernization project. Digital processes, if implemented correctly, lead to superior service and greater availability of data which will help define the next iteration of service improvements. At the same time, core systems implementations can take years to complete and consume a huge amount of resources.
