August 25, 2020

Virtual Town Hall: Customer Journey Mapping

(RECORDING AVAILABLE) In this session, Novarica senior team members Rob McIsaac, Martina Conlon, and Paul Legutko discussed customer journey mapping for engineering omni-channel experiences, including the importance of CX/UX and common challenges.

For further reading on customer journey mapping, see Customer Journey Mapping: Key Issues and Best Practices.

This virtual town hall-style event is part of a series for Novarica insurer clients and council members that takes place every Tuesday of 2020. Led by members of Novarica’s Executive Team, subject matter experts and invited guests will share insights and perspectives related to key topics and recent research, as well as facilitate an interactive discussion with participants

View Webinar Recording (free registration required).

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