The global pandemic changed everything about our daily lives, and payments were no exception. The way consumers shopped, paid for goods and services, paid each other, and managed their finances changed dramatically in 2020. The pandemic forced many consumers and businesses to rapidly adopt digital and contactless technologies, and many of those changes are here to stay. Topics to be discussed include:

· New shopping channels and methods used by consumers and businesses during the pandemic
· New payment methods used by consumers during the pandemic, including retail payments, bill payments, payments to individuals, etc.
· Which of these new channels/methods/products will remain popular and which will lose traction
· How financial institutions, payments providers, and businesses should plan for the post-COVID reality