Transaction confusion, friendly fraud, first party misuse – these are some of the terms used to describe legitimate transactions becoming chargebacks. This phenomenon is underpinned by changing consumer behavior that’s shifting how businesses view chargeback management.

Join Aite-Novarica Group Strategic Advisor David Mattei and experts from Mastercard as they review new findings from US and UK issuers and merchants that explores what this means for businesses. This includes insight into how first party fraud and chargeback volumes are shifting, as well as the tools and data points payments stakeholders are looking at to help reduce disputes and fraudulent behavior, while also improving acceptance rates.

• How consumer behavior is impacting first party fraud
• The data and tools businesses are looking at to help solve this problem
• Industry trends and data exploring first party fraud and chargeback volumes