The Strategic Importance of Merchant Payment Management

Eighty-two percent of merchants surveyed by Aite Group say that payment management is more important than it was five years ago.

Boston, February 15, 2018 — Aite Group’s most recent report, The Strategic Importance of Merchant Payment Management, examines how payment management is becoming strategic for online merchants. This report reveals that companies strive to provide the best possible payment experience to their customers in order to optimize customer satisfaction and convert customer visits into sales, but how do best-in-class companies excel in payment management and use it as a competitive advantage?

“As payment management becomes more strategic, leading companies see payments as a true enabler for the business and as a competitive differentiator,” says Ron van Wezel, senior analyst at Aite Group. “They consider payments as essential to increasing customer loyalty and winning new customers,” he explains.

“For the majority of online merchants, the full potential of payment management is yet to be realized; they should analyze what it takes to give payments a more prominent role in their customer strategy and unlock its value,” Mr. van Wezel adds.

This report analyzes how online merchant enterprises manage consumer payments in the digital economy. Aite Group interviewed 40 midsize to large companies around the globe with revenue from multiple sales channels (online and mobile) and in various industry verticals to better understand the strategic importance of payment management.

To request a press copy of this report or to speak with Ron van Wezel about this topic, please contact us at [email protected].

About Aite Group:
Aite Group is a global research and advisory firm delivering comprehensive, actionable advice on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, insurance, wealth management, and the capital markets, we guide financial institutions, technology providers, and consulting firms worldwide. We partner with our clients, revealing their blind spots and delivering insights to make their businesses smarter and stronger. Visit us on the web and connect with us on Twitter and LinkedIn.

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