Best Practices Case Study Compendium 2012

Report Summary

Best Practices Case Study Compendium 2012

This report includes 41 case studies from 32 insurers. It is designed to provide insurer business and IT executives with detailed examples across as
broad a range as possible of diverse industry initiatives.

November 2012 - The cases are presented in four categories:

  • Practice: adoption of a specific practice to enhance the effectiveness of IT.
  • Quick Hit: short projects designed to deliver specific business value.
  • Expansion: projects that expand or enhance the capabilities of existing systems.
  • Transformation: projects that create significant new capabilities, often involving systems replacements or re-engineering

Prior to publication, these case studies were reviewed by a nominating committee of CIO members of the Novarica Insurance Technology Research Council, which selected nominees for a Novarica Research Council Impact Award in each category. The award winners were selected by a vote of more than 50 CIO members of the Research Council, and are highlighted in the report.

Taken together, these case studies provide a useful set of examples of impactful IT projects. While they vary widely, some common characteristics of impactful projects are:

  • Clear articulation of expected business value
  • Consistent executive sponsorship
  • Consistent and frequent communication during the project
  • Close coordination with vendors
  • Clear use of success metrics


Index of Case Studies…2
General Observations About Impactful Projects…4
Summaries: Practices…6
Summaries: Quick Hit…20
Summaries: Expansion…37
Summaries: Transformation…56
About Novarica…85


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