Quality assurance (QA) is critical as more systems are exposed to customers and as application portfolios become more complex. There are a number of factors that CIOs need to consider when developing a quality assurance program:
Investment and expansion: Many carriers are looking for ways to improve their agility and business responsiveness. Often CIOs see quality assurance as a bottle neck in their application delivery process. Novarica estimates that 60% of P/C and L/A carriers are increasing their QA activities.
Best practices and benefits: As carriers update their quality assurance programs, they should prioritize the most common defects and seek out process improvements. Manual testing of functionality remains a common method of quality control at regional and specialty carriers. CIOs can shorten their product development timelines if they begin to leverage automated testing or even DevOps. Automation can reduce help increase test scalability, improve test coverage, and quicken the cycle release time.
Challenges: There can be organizational, technological, and skill-related challenges to developing a quality assurance program. To overcome this, CIOs should educate their organization on the true cost of quality and how the improvements will influence overall customer experience. In turn, CIO may want to define quality metrics to improve organizational transparency.
Many carriers are looking to establish robust quality assurance programs to improve their time to market and customer experience. For more on expansion trends, best practices, and potential challenges for quality assurance programs, see Novarica’s latest brief QA and Testing in Insurance: Expansion and Key Issues.
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