The last two years have dramatically shaped the life insurance industry. As the pandemic has gone on, remote work, a talent shortage, social distancing, and direct reminders of mortality have been impacting the daily lives of customers, advisors, and insurers.
These factors have led to changes in the processes for underwriting, applying for policies, and distribution. Ongoing changes in employee demographics and a shift to primarily remote work have led insurers to prioritize digital experiences and introduce ancillary benefit solutions.