Webinar

Wednesday, August 3, 2022 | 1:00 p.m. ET

Ten Trends in Customer Experience: Expanding Scope and Managing Expectations

Ten Trends in Customer Experience: Expanding Scope and Managing Expectations

Clients, please be sure to login to view the full on-demand recording of the webinar.

If you’re not a client and you’re interested in viewing the on-demand recording of the webinar, please click here.

[Recording Available] Customer experience is fundamental to an organization’s growth and long-term success, and as the pandemic wanes, companies are increasing budgets and headcounts towards CX improvement teams who are investing in tools, mapping journeys, and measuring customer behaviors and sentiment. 

In this webinar, Aite-Novarica Group Director of Customer Experience Practice Paul Legutko and Strategic Advisor Reut Samra describe ten trends in customer experience management and optimization, as revealed through Aite-Novarica Group's primary research and discussions with dozens of CX practitioners in both the financial services and insurance industries.  Topics included Total Experience, Zero-party data, Return to Analog, Cross-Generational Experience, Social Media interception, proactive alerts, and several others.

Learning Outcomes:

  • You will learn about ten key trends affecting the customer experience landscape and how they affect financial institutions and insurance companies.
  • You will learn what other organizations are doing to address these changing consumer expectations and industry context.
  • You will hear from Aite-Novarica Group advisors about recommendations for how to best position your organization for success in today’s evolving CX environment.

How can we help?

If you have a question specific to your industry, speak with an expert.  Call us today to learn about the benefits of becoming a client.

Talk to an Expert

Receive email updates relevant to you.  Subscribe to entire practices or to selected topics within
practices.

Get Email Updates