Webinar

Thursday, November 17, 2022 | 1:00 p.m. ET

The True Cost of Fraud and False Declines: Your Customers

When their cards are incorrectly declined during an online transaction, most consumers immediately blame their banks. Not only have they just lost out on a much-wanted purchase, but now they’re going to have to try and resolve the issue with their banks’ call center – a frustrating and time-consuming prospect no one looks forward to.  

New research from Aite-Novarica Group shows the negative effects these experiences can have on your relationship with your customers. Join Aite-Novarica Group Head of Risk Insights & Advisory Julie Conroy and Entersekt Chief Strategy Officer Dewald Nolte to learn more about these findings in this insightful webinar. 

On the agenda: What can card issuers do to protect and please their customers, while keeping their best interests in check? Join us if you’re interested in any of the following:  

  • Reducing false declines while preventing true fraud attempts 
  • Improving the UX and success rates of e-commerce checkouts 
  • Configuring customer journeys across different channels 
  • A winning combination of Context Aware Authentication™ and a flexible 3D Secure ACS 

Speakers:

Guest Speakers:

Headshot
Dewald Nolte - Entersekt

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