Thursday, November 17, 2022 | 1:00 p.m. ET

The True Cost of Fraud and False Declines: Your Customers

When their cards are incorrectly declined during an online transaction, most consumers immediately blame their banks. Not only have they just lost out on a much-wanted purchase, but now they’re going to have to try and resolve the issue with their banks’ call center – a frustrating and time-consuming prospect no one looks forward to.  

New research from Aite-Novarica Group shows the negative effects these experiences can have on your relationship with your customers. Join Aite-Novarica Group Head of Risk Insights & Advisory Julie Conroy and Entersekt Chief Strategy Officer Dewald Nolte to learn more about these findings in this insightful webinar. 

On the agenda: What can card issuers do to protect and please their customers, while keeping their best interests in check? Join us if you’re interested in any of the following:  

  • Reducing false declines while preventing true fraud attempts 
  • Improving the UX and success rates of e-commerce checkouts 
  • Configuring customer journeys across different channels 
  • A winning combination of Context Aware Authentication™ and a flexible 3D Secure ACS 


Guest Speakers:

Dewald Nolte - Entersekt

How can we help?

If you have a question specific to your industry, speak with an expert.  Call us today to learn about the benefits of becoming a client.

Talk to an Expert

Receive email updates relevant to you.  Subscribe to entire practices or to selected topics within

Get Email Updates