Tuesday, May 23, 2023 | 12:00 p.m. ET

Retail Banking: Putting Customer Engagement at the Forefront

Banks and credit unions understand that innovation is key to creating competitive advantages in this uncertain economy.

Join Aite-Novarica Group Director, Retail Banking & Payments David Albertazzi, Nuance VP, Retail Banking Meghan Kenny, and Sr. Principal, Vertical Solutions Selena Castellanos as they share research, insights, and real customer outcomes as financial institutions optimize their customer and employee experiences for success in 2023 and 2024. 

Learning outcomes:

  • Customers want a voice—the important role of voice in the digital-first world
  • Automation done right—best practices
  • Priority use cases for targeting and proactive engagement
  • Striking the right balance between authentication, fraud prevention, and customer/employee friction


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