Insurance Digital Transformation: The Secret Ingredient For a Great Customer Experience
(RECORDING AVAILABLE) Digitalization is transforming the customer experience. But insurance companies implementing real-time underwriting, straight-through processing, and touchless claims without considering the implications for fraud are following a recipe for disaster. In this webinar, Aite-Novarica Group Strategic Advisor Stuart Rose and FRISS chief technology officer and co-founder Christian van Leeuwen explore why preventing fraud is the essential component to an exceptional customer experience. Key discussion points include:
- How digitalization is transforming insurance and enabling new opportunities for fraudsters to target insurers
- Using a holistic fraud approach—from underwriting to claims to special investigations units— to close the loop (or virtuous cycle) and enable continuous learning
- Understanding the fraud implications with claims automation initiatives
- The latest tools and technologies to detect and prevent fraud
- How to move from detecting fraud in claims to preventing fraud in underwriting
For more information about this topic or other Aite-Novarica Group services, please contact us at [email protected].
This webinar is sponsored by FRISS and is available to the public to view on-demand.