Webinar

Thursday, Sep 9, 2021 | 10:00 a.m. ET

Insurance Digital Transformation: The Secret Ingredient For a Great Customer Experience

(RECORDING AVAILABLE) Digitalization is transforming the customer experience. But insurance companies implementing real-time underwriting, straight-through processing, and touchless claims without considering the implications for fraud are following a recipe for disaster. In this webinar, Aite-Novarica Group Strategic Advisor Stuart Rose and FRISS chief technology officer and co-founder Christian van Leeuwen explore why preventing fraud is the essential component to an exceptional customer experience. Key discussion points include:

  • How digitalization is transforming insurance and enabling new opportunities for fraudsters to target insurers
  • Using a holistic fraud approach—from underwriting to claims to special investigations units— to close the loop (or virtuous cycle) and enable continuous learning
  • Understanding the fraud implications with claims automation initiatives
  • The latest tools and technologies to detect and prevent fraud
  • How to move from detecting fraud in claims to preventing fraud in underwriting 

For more information about this topic or other Aite-Novarica Group services, please contact us at [email protected]

This webinar is sponsored by FRISS and is available to the public to view on-demand.

Guest Speakers:

Christian van Leeuwen, CTO and Co-founder of FRISS

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