Understanding customers is more important than ever. The digital revolution has changed the game for every insurer. Insurance companies are looking for better ways to interact and enhance the customer experience.
Join Aite-Novarica Group Strategic Advisor, Stuart Rose and Aspire Systems Practice Head, Insurance, Maha Santaram for this webinar, where you will learn how insurance executives are using data and AI to determine the next best actions along the customer journey from quotation to claims.
Key Takeaways:
- Obstacles and challenges facing insurers in today’s digital environment
- Does AI offer genuine disruption or an evolution towards technology playing a larger role in the insurance customer journey
- How to measure success using AI for customer experience
- How AI enhances operation excellence creating an impact on customer experience