As some of financial institutions’ most valuable clients, businesses expect more from their banks and credit unions, particularly in the digital realm. In comparing a financial institution’s (FI) innovative retail banking solution with what’s available for business banking, businesses often find shortcomings, impacting the bottom line for FIs. To overcome this, banks and credit unions must define and develop experiences that improve the full spectrum of business interactions, from back office support to the end user experience.

In this Gold Standard Series event, Evolving Business Banking to Meet User Expectations, Aite Group research director Christine Barry and Alkami senior product manager Jacob Leick explore the digital banking needs businesses seek:

• Seamlessly scalable features and functionality that continuously meet their needs as they grow
• Extensibility with third-party partnerships that serve complex industry-specific banking needs
• Focus on user experience
• Better reporting and data-driven insights