While digital transformation has been at the forefront of banking agendas for some time, recent events have amplified and accelerated the need for digital services, especially among small businesses.

Many smaller businesses are under-served by their banking partners. As a result, they are increasingly turning to larger banks with more robust digital capabilities, or to emerging fintech challengers with more compelling value propositions.

Join Aite Group research director Christine Barry and Bottomline managing director, banking solutions Norm DeLuca as they discuss the questions banks and their small business clients are exploring including:

• 35% to 40% of small businesses either continue to use consumer or consumer-like banking platforms. Are they being well served?
• Can sophisticated digital banking services be affordably delivered?
• Are banks effective at educating their business customers about digital tools that can help them run the financial end of their business?
• What are the essential digital service offerings for this segment?