Thursday, September 24, 2020 | 11 a.m. ET

Digital Claims Processing Gains Momentum: Are You on Board?

The insurance industry’s transition to a digital claims process has accelerated, and it’s time to jump on board or get left behind. Customers expect a more streamlined process, and carriers must answer the call to build customer trust and control expenses. Touchless claims also provide an extra layer of safety for adjusters and more direct relationships with customers.

Register today and join Aite Group senior analysts Jay Sarzen and Greg Donaldson, AutoClaims Direct (ACD) chief executive officer Ernie Bray, CCC Information Services Inc. senior vice president of product management Jason Verlen, Insurance & Mobility Solutions insurance division chief executive officer Bob Skerrett, and State Auto Insurance vice president of auto & property claims Josh Thompson for a live webinar roundtable as they examine the digital claims journey.

Key takeaways will include:

  • The transition to digital claims handling
  • Moving to a touchless claims environment
  • Strategies for customer interactions in a touchless/digital claims environment



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