Capgemini, Amazon Web Services and Aite Group will discuss how technologies such as automation, analytics and artificial intelligence can transform the Customer Experience and drive value for customers and insurance carriers. A few specific points that will be covered include:

• What is driving a push to better customer experience design across the industry
• What is driving renewed purpose for underwriting and claims automation as carriers take it up a gear in 2021
• Driving insights from data to personalize customer coverages
• Insights into the expected trends regarding carriers’ use of data and analytics, from financial wellness to mobility

Capgemini will talk about their experience delivering both customer experience transformation and cloud strategies for Insurance carriers, and will illustrate this with a Customer Experience transformation case study for a U.S. Insurance carrier.