BNY Mellon has developed a multi‑channel, biometric‑based fraud detection and prevention program that layers AI‑powered authentication and risk scoring calls, empowering its agents to easily identify fraudulent activity when it occurs. Join this roundtable discussion with Aite Group senior analyst Shirley Inscoe, BNY Mellon director of digital and data products Chuck Gallant, and Nuance chief fraud prevention officer Simon Marchand as they provide valuable insights and experiences for FIs considering biometric authentication and fraud prevention, including:

—How to optimize customer enrollment

—The differences between—and use cases for—active and passive biometrics

—Preparing contact center agents for biometric authentication and fraud prevention

—Attack patterns and how to secure multi‑channels against fraud

—What the future holds for biometric authentication and fraud prevention