Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Where is the industry delivering for customers? Where are we falling short?
Join Aite-Novarica Group Senior Principal Carey Geaglone, LexisNexis Risk Solutions VP and GM, Claims Tanner Sheehan, and Amica Mutual Insurance VP, Department of Service Center Operations Jeff Gagnon for this one-hour webinar, as they uncover trends, relationships, and even some surprises, as they marry insights with compelling consumer data. They’ll show where we excel as an industry, where we fall short and on which strategic areas to focus your CSAT efforts.
Learning Outcomes:
- See macro trends in the auto claims space and the factors impacting them
- Uncover consumer-reported pain points that drive down CSAT scores
- Listen to discussions and perspectives into reasons for claims attrition
- Learn more about strategies that create exceptional auto claims experiences that satisfy your customers