Ken Toffolo

Ken Toffolo

Research Council Fellow

Areas of Expertise: Billing Systems, BPO/BPaaS and IT Services, Core Systems, Digital Transformation, Life and Annuity, Policy Administration Systems

Ken Toffolo, CLU ChFC, is a Research Council Fellow at Aite-Novarica Group. He has expertise in insurance technology transformation, with more than three decades of experience.

Ken's recent experience includes serving as Vice President of Application Development at New York Life. During his tenure at New York Life, he led both domestic and international programs in life/annuity core systems, business technology strategy and architecture, and distribution systems. His other experience includes roles at IBM, DXC, and CSC. He began his career at Home Life Insurance Company.

Ken holds an MBA from NYU Stern School of Business and a B.S. in Computer Science magna cum laude from Saint John’s University as well as various industry certifications, including Chartered Life Underwriter and Chartered Financial Consultant.


October 20, 2021
One of my favorite roles during my career was establishing an enterprise business architecture operation at a major life insurance carrier. This was a new discipline for our organization; it was part of the enterprise architecture team that reported to the CTO. Since it was new, we worked closely with an advisory firm to map out the charter, roles and responsibilities, and objectives for the...
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September 9, 2021
“When the legend becomes fact, print the legend.” – The Man Who Shot Liberty Valance Not too long ago, I passed a rainy weekend watching old westerns, and I was struck by the relevancy of the above line during a recent discussion with an insurance client about legacy administration system conversions. We were talking about the approaches to migrating old blocks of policies from first-gen...
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