Ken Toffolo

Ken Toffolo

Research Council Fellow

Areas of Expertise: Billing Systems, BPO/BPaaS and IT Services, Core Systems, Digital Transformation, Life and Annuity, Policy Administration Systems

Ken Toffolo, CLU ChFC, is a Research Council Fellow at Aite-Novarica Group. He has expertise in insurance technology transformation, with more than three decades of experience.

Ken's recent experience includes serving as Vice President of Application Development at New York Life. During his tenure at New York Life, he led both domestic and international programs in life/annuity core systems, business technology strategy and architecture, and distribution systems. His other experience includes roles at IBM, DXC, and CSC. He began his career at Home Life Insurance Company.

Ken holds an MBA from NYU Stern School of Business and a B.S. in Computer Science magna cum laude from Saint John’s University as well as various industry certifications, including Chartered Life Underwriter and Chartered Financial Consultant.

Webinars

Thursday, September 29, 2022 | 12:00 p.m. ET
Join Aite-Novarica Group Research Council Fellow Ken Toffolo and a panel of sales and distribution leaders who will discuss the current state of agent and agency distribution. They will share both challenges and opportunities, as well as their thoughts on the future state of the industry...
Thursday, June 2, 2022 | 12:00 p.m. ET
Managing complex distribution channels amid rapidly evolving consumer and agent expectations is a top priority for insurers, and an area that is increasingly within the purview of the CIO. In short, technology enablement has become table stakes for fostering a positive producer relationship and...

Blogs

August 19, 2022
The number of transformation projects I hear about that get cancelled after one to two years is dismaying. When these cancellations come up in discussions with clients, I understand the reasons behind them; however, I am reminded of two projects from my past that almost met the same fate. One was the strategic implementation of a policy administration system (PAS) replacement to handle a new...
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March 29, 2022
Much has been written about the Great Resignation and the issues insurers are having with the loss of institutional knowledge among the ranks of their technical and business subject matter experts. This challenge is exacerbated by the fact that the ecosystem used to support their core business processes includes a plethora of components that have been cobbled together over a 30-40-year period...
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