Boston, March 28, 2019 – More U.S. consumers now bank on mobile devices only than on desktop or laptop computers, and they are interacting with their financial institutions via these devices more frequently than in the branch or contact center. But this move to digital has challenged financial institutions’ ability to connect with their customers in meaningful ways. As U.S. financial institutions of all sizes are winning business based not only on the products they offer but also on the customer experience, digital banking is at an inflection point.
This report explores how consumers adopt new technologies, how often they use digital banking capabilities, their overall attitudes toward financial matters, and how they manage their finances. It is based on a Q4 2017 Aite Group survey of 5,174 U.S. consumers.
This 30-page Impact Note contains 19 figures and three tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.
About the Author
David Albertazzi
David Albertazzi is the Director of Datos Insights' Retail Banking & Payments practice, and he focuses on retail bank channels and core banking technologies. He specializes in technology solutions used by banks and credit unions to support their mobile banking, online banking, branch, ATM, and call center channels, and he assesses the strategies and technology implementations of financial institutions of...
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Datos Insights
We are the advisor of choice to the banking, insurance, securities, and retail technology industries–both the financial institutions and the technology providers who serve them. The Datos Insights mission is to help our clients make better technology decisions so they can protect and grow their customers’ assets.