Boston, December 1, 2021 – While paper bills have been on the decline over the last decade, only about half of bills are delivered in electronic (e-bill) format today. The reality of so many bills being delivered in paper format has big implications for billers. Not only are paper bills expensive, but billers also miss the opportunity to strengthen relationships and drive profitability through regular digital touch points.
This Impact Report analyzes billing activity by biller category and bill format and specifically examines generational behaviors associated with billing. It is based on a Q2 2020 Aite Group survey of 3,039 U.S. consumers.
This 37-page Impact Report contains nine figures and 10 tables. Clients of Aite-Novarica Group’s Retail Banking & Payments service can download this report and the corresponding charts.
This report mentions Mint.com, MyCheckFree.com, and Quickbooks.
About the Author
Datos Insights
We are the advisor of choice to the banking, insurance, securities, and retail technology industries–both the financial institutions and the technology providers who serve them. The Datos Insights mission is to help our clients make better technology decisions so they can protect and grow their customers’ assets.
Other Authors
David Albertazzi
David Albertazzi is the Director of Datos Insights' Retail Banking & Payments practice, and he focuses on retail bank channels and core banking technologies. He specializes in technology solutions used by banks and credit unions to support their mobile banking, online banking, branch, ATM, and call center channels, and he assesses the strategies and technology implementations of financial institutions of...