January 6, 2022 – Delayed return-to-office initiatives and the Great Resignation are poised to shape the property and casualty insurance business in 2022 as insurers seek to improve efficiency with a remote and declining workforce. Still, the industry continues to survive, and even thrive, in this period of uncertainty. While digitalization to enhance the customer experience was the dominant theme of 2021, insurers’ focus will shift in 2022 to digitalization that improves the insurance experience by making it easier for agents to do business and increasing employee productivity.

This is a 15-page Impact Report. Clients of Aite-Novarica Group’s Property & Casualty service can download this report and the corresponding charts.

This report mentions Amazon, Google, Kin, Lemonade, Metromile, and Root.